Find the answers to some frequently-asked Ticket Office questions and helpful ticket information.
Where to Purchase Tickets
Tickets for events at the North Charleston Coliseum & Performing Arts Center can be purchased at the North Charleston Coliseum Advance Ticket Office or online at Ticketmaster.com. Some shows are now being sold on AXS.com instead of Ticketmaster.com. Please refer to the specific event web page for a direct link to purchase tickets or for additional info. Shows that are sold through AXS.com are not available in person at the Coliseum and PAC box offices, except on the night of the show.
Credit cards, debit cards, and all major mobile payment apps will be accepted. Cash will not be accepted.
North Charleston Coliseum Advance Ticket Office Location
The North Charleston Coliseum Advance Ticket Office is located on the south side of the Coliseum off of Montague Avenue.
5001 Coliseum Drive
North Charleston, SC 29418
Ticket Office Hours
- Mondays, Wednesdays & Fridays: 10:00am – 4:00pm (Or Approximately 30 Minutes After Event Starts)
- Non-Event Saturdays: Closed
- Saturdays, During Summer: Closed
- Saturdays with Events or On-Sales, During Regular Season: 12:00pm – 5:00pm (Or Approximately 30 Minutes After Event Starts)
- Non-Event Sundays: Closed
- Sunday with Events: 12:00pm – Approximately 30 Minutes After Event Starts
Payment Methods Accepted
Tickets at the North Charleston Coliseum & Performing Arts Center may be purchased using American Express, Visa, MasterCard, Discover, and Coliseum Gift Cer-Tickets. Cash will not be accepted at our Box Office windows.
The North Charleston Coliseum advanced ticket office offers Gift Cer-Tickets available in $5 and $10 increments which can be used to purchase tickets for events at the North Charleston Coliseum & Performing Arts Center. For more information on Gift Cer-Tickets, please call 843-202-ARTS (2787) or visit the North Charleston Coliseum Advance Ticket Office.
All individuals two-years-old or older must possess a valid ticket for entry into the event. Children under two-years-old are admitted free of charge for most events, as long as they sit on a lap. Please note specific events require children one-year-old or older to possess a ticket and will be noted on the show’s event calendar listing. For a variety of shows there are children’s discounts at the North Charleston Coliseum & Performing Arts Center. The age restrictions for the children’s discount vary per event. Discounted ticket prices for children are at the discretion of the touring act.
Event On-Sale Information
Public on sales for events is usually on Fridays, Saturdays or Mondays. For notification of new events and on-sale dates, please join our email list, and follow us on Facebook and Twitter.
Tickets that are purchased through Ticketmaster will call, accessible tickets purchased through the advanced ticket office, and tickets physically dropped off at the advanced ticket office are considered will-call tickets.
Ticketmaster Will Call
If tickets are purchased through Ticketmaster will call (and are not mailed or print-at-home tickets), a valid photo ID of the Ticketmaster account holder and the credit card used to purchase the tickets is required to pick up Will-Call tickets. These tickets may be picked up prior to the event at the Advanced Ticket Office during regular office hours or two (2) hours before the event at any of the ticket offices where the event is scheduled.
Accessible Will Call
If accessible tickets are purchased over the phone through the North Charleston Coliseum & Performing Arts Center Advance Ticket Office, a photo ID is required to pick up Will-Call tickets. These tickets may be picked up prior to the event at the Advanced Ticket Office during regular office hours or two (2) hours before the event at the North Charleston Coliseum, South Ticket Office for Coliseum events and the North Charleston Performing Arts Center Ticket Office for Performing Arts Center events.
Guest, Team Player, or Touring Personnel Will Call
If tickets are physically dropped off at the Advanced Ticket Office by another guest, a team player, or touring personnel, a valid photo ID is required to pick up the Will-Call tickets. These tickets generally arrive at the Ticket Office approximately one (1) hour before the event is scheduled to start. When tickets are left by team players or touring personnel, the Ticket Office generally does not know the names for which the tickets will be left under until the actual tickets are dropped off at the Ticket Office. These tickets can be picked up at the North Charleston Coliseum, South Ticket Office for Coliseum events and the North Charleston Performing Arts Center Ticket Office for Performing Arts Center events.
Credit Card Entry / Fan Club Tickets
In an effort to make more seats available for their biggest fans, some touring acts request that certain tickets be sold as “Credit Card Entry” tickets only. No physical ticket is printed for these seats. Instead, the ticket buyer will provide the credit card that was used to purchase the tickets and a matching valid photo ID at the entrance, which will allow entry into the event.
Similarly, tours may decide that Fan Club tickets can only be picked up from Will Call on the day of the event. Generally, these tickets are available to be picked up approximately 3-4 hours before the performance and can only be picked up by the purchaser. For the specific guidelines for a particular event, please call the ticket office at 843-202-ARTS (2787).
Cancellations or Rescheduled Events
If a performance is canceled or rescheduled, ticket holders will be notified via email if an email address is available. Information regarding the event is sent to the local media for publicity and will also be available on our website, and posted on our Facebook and Twitter pages.
If the event is canceled, refunds will be available at the point of purchase (ie. If tickets were bought at the North Charleston Coliseum, please take the unused tickets back to the North Charleston Coliseum for a refund, or if they were purchased at a Ticketmaster outlet, refunds will be available at the outlet they were purchased). Tickets purchased online or over the phone are refunded automatically. Refunds typically take 3-5 business days to process and show up on your bank statement.
If the event is rescheduled, tickets will be honored for the new date. In most cases, refunds will be available at the point of purchase up until the time of the rescheduled event.
There are no refunds or exchanges for tickets purchased. In the event that a performance is canceled or rescheduled, tickets may be refunded at the point of purchase
Lost, Stolen or Not Received Tickets
If tickets are lost, stolen, or not received in the mail; guests must contact the place where the tickets were purchased.
- If tickets were purchased at the North Charleston Coliseum & Performing Arts Center Advance Ticket Office, please call 843-202-ARTS (2787). After there has been proper verification by the Advance Ticket Office, the tickets may be reprinted with a reprint fee per ticket.
- For tickets purchased at Ticketmaster outlets, the ticket purchaser should return to the original outlet where the tickets were purchased.
- Guests who purchased tickets online through Ticketmaster.com should call (800) 653-8000.
The only tickets guaranteed to be valid are ones sold either by one of the venue ticket offices or by our official ticket provider, Ticketmaster. Unfortunately, there are instances where someone may come into possession of fraudulent tickets. Keep in mind that in many cases, the Advance Ticket Office cannot verify if a ticket is valid until it is scanned on the night of the show.
For information on group sales, please call 843-202-ARTS (2787) or visit the North Charleston Coliseum Advance Ticket Office.