COVID-19 Guidelines for Guests
We are excited to welcome guests back to the the North Charleston Coliseum, Performing Arts Center and Charleston Area Convention Center. Our staff have worked diligently to develop and implement a safe plan for the return of guests. As always, our main goal is to ensure the safety and well-being of our guests and it is our hope that your experience is enjoyable and as safe as possible.
The new protocols in place were developed to help you feel confident, safe and comfortable when coming to an event. As much as our staff is in place to keep you safe, we need you on our team as well. We ask that you understand the new protocols before coming to an event and do your part to keep physically distant and wear your mask. We are in this together, and together we can overcome this pandemic more quickly and efficiently.
Face coverings are required for everyone (guests and staff) and must be worn at all times, except while actively eating and drinking in your seat.
Guests are required to follow all social distancing markers displayed throughout North Charleston Coliseum Complex. These markers will help everyone line up for security screenings, restrooms and concessions. Please be respectful of others and their space.
Hand sanitizer is readily available for your use throughout North Charleston Coliseum Complex. Fans are allowed to bring in a small, clear hand sanitizer bottle.
Janitorial crews will monitor restrooms and the concourse will be cleaned thoroughly throughout each event.
Tickets for all events will be grouped in "pods" to support 6 feet of physical distancing between each group of ticket holders while at events with the expectation that guests will be attending events with family members they have been sheltering with and/or with trusted acquaintances. Seating pods are assigned every other row with at least two seats between groups. Please do not move to other seats or join other groups.
In an effort to limit contact we are encouraging all guests to utilize mobile ticketing. Guests should download tickets to their mobile devices prior to arriving for the event.
How to Access Your Mobile Tickets:
1. Open your Ticketmaster App or visit Ticketmaster using your mobile internet.
2. Login to your Ticketmaster account and locate the order with your ticket(s).
3. Tap and show. Your phone will be scanned for entry and you're in!
Pro tip: Add your ticket(s) to your phone's "wallet" and have a fully charged battery.
Click HERE on a tutorial on how to access your mobile tickets.
Limited food and beverage menu items will be available. All drinks and food options will be pre-packaged.
Sick or Exposed
If you are not feeling well, please stay home! For a comprehensive list of symptoms and best practices, please click here.
You must follow all North Charleston Coliseum, Performing Arts Center and Convention Center policies, including health and safety policies, and posted instructions while on our grounds and in our facilities.
An inherent risk of exposure to COVID-19 exists in any public place where people are present. COVID-19 is an extremely contagious disease that can lead to severe illness and death. According to the Centers for Disease Control and Prevention, senior citizens and those with underlying medical conditions are especially vulnerable. By entering the North Charleston Coliseum, PAC, Convention Center and grounds, you voluntarily assume all risks related to exposure for COVID-19.